Customer Success Manager, London

Position Salary Location Language(s)
Customer Success Manager c£43,000 London German

Vacancy Description

Global organisation involved in the provision of business intelligence to corporations, universities and brand, has a new positon for a German speaker at its London offices.

 This Account Management role focuses on delivery of online Brand Protection solutions. Supported by proprietary technology and processes, the Brand Customer Success Manager (CSM) is responsible for managing outsourced professional and administrative services for specific corporate clients.  Our client is looking for a professional candidate to work with their global clients, who is looking for a challenging and exciting career in a rapidly developing field. They provide a lively and collaborative environment within a dynamic, fast-paced company.

·        Job Responsibilities:

·        -         Effectively manage full lifecycle of service engagement

·        -         Create adaptive solutions to address specific client needs

·        -         Manage client expectations and service requirements

·        -         Effectively develop and communicate data-driven recommendations

·        -         Leverage internal and external software tools at expert level

·        -         Work closely with internal services team to create monthly deliverables

·        -         Quickly identify and adapt to industry trends and client requirements

·        -         Some travel is required

·        -         Collaborate with internal departments to provide expert assistance and training where necessary


·        Qualifications

·        Minimum Requirements:

·        -         Bachelor or Master degree

·        -         Strong analytical and communication skills

·        -         Must be self-motivated, flexible, and adaptable to client & organizational changes

·        -         Ability to work independently with minimal supervision

·        -         Detail-oriented

·        -         Works well under pressure

·        -         Excellent time/deadline management skills

·        -         Team player – ability to work with colleagues in multiple locations

·        -         German at Native speaking level


·        Preferred Job Qualifications:

·        -         5+ years of Client Service or equivalent experience

·        -         Corporate Client Service and/or Consulting experience a plus

·        -         Background in Account & Project Management desirable

·        -         Knowledge of trademark laws and internet practices is a plus


£40,000 – £43,000 GBP

Performance Bonus






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